Tuesday, November 22, 2005

Comcast Hockey Over Internet

I heard I could watch hockey games over the internet with a comcast.net subscription. I learned they broadcast only one selected game each night. I contacted support to find a game I was interested in watching, and support was not very helpful and installed an unwanted toolbar in the web browser. I still haven't seen a game through the internet, so I don't know the viewing quality. Here are the two transcripts from support:


Curtis(Mon Nov 21 22:24:22 MST 2005)>
Thank you for contacting Comcast, my name is Curtis,
may I ask who I am speaking with and how I may assist
you?

(Mon Nov 21 20:24:50 MST 2005)>
How do i watch colorado avalance hockey through your
web site? do you have a link for me

Curtis(Mon Nov 21 22:25:28 MST 2005)>
In order to view the online NHL games, , you will
need to log on to www.comcast.net with your username
and password. Are you able to log on to the Comcast
webpage at this time?

(Mon Nov 21 20:26:19 MST 2005)>
yes i did log on. i cant find the link. do you have
link for me? thank you.

Curtis(Mon Nov 21 22:28:31 MST 2005)>
Yes, . What I can do for you, is send you a link
to the Comcast webpage that will allow you to verify
that you have the minimum system requirements in order
to view the NHL games online. As well, once you have
logged on, you will be able to view the NHL games
using Flash Player for Internet Explorer. Would you
like me to send you that link?

(Mon Nov 21 20:29:09 MST 2005)>
Please.

Curtis(Mon Nov 21 22:29:17 MST 2005)>
Alright, the link is:
http://www.comcast.net/help/faq/index.jsp?faq=Comcast_net_SiteHockey_Live18354

(Mon Nov 21 20:30:39 MST 2005)>
OK, that is the FAQ. How can I find the link to watch
the game?

(Mon Nov 21 20:35:22 MST 2005)>
hello?




============================================================




chat id : 6ced72ee-990f-40ff-8551-f23c81b62750
Problem : Comcast.net Site/Content not displayed
properly/Internet Explorer
Paul > Hello! Thank you for contacting Comcast, my
name is Paul, how may I help you today?
> Was talking to Curtis and he hung up on me.
Am looking for colorado avalance game at
http://www.comcast.net/sports/nhl/hockeylive/schedule/.
I dont see it. How do I watch it? Thank you.
Paul > I can provide what information we have
available regarding the sports game. Am I speaking
with this evening?
> Yes.
Paul > Great, thank you. The game you are wishing to
view is not listed in the line up here, correct?
> I dont see it at the link I provided.
Paul > Okay, what is the time and date of the specific
game you wish to view?
> I wanted to watch the avalanche hockey
tonight, if you provide it for me.
> The game is playing right now.
> 21 - Mon - 7:00 Calgary Home Pepsi Center
Paul > Okay, if you are not able to view it, we may
not be broadcasting that game online. You may be able
to refer to your television service to view that game.

> Oh. So you only show one or two games, not
every game? (also, i dont have tv, just your
internet.)
Paul > It does seem according to this lineup that only
one game is available online at a time, the current
service is being used for another game on this date.
> Okay. Next question - when I started chatting
with Curtis a yahoo toolbar was installed. Can you
help me get rid of it?
Paul > Unfortunately that software would be supported
by Yahoo directly. I can however provide information
on general ways to uninstall toolbars. Usually this
can be done by going to the Control Panel and to
Add/Remove Programs. The Yahoo Toolbar should be
listed there. You can also find plugins used by
Internet Explorer by going to Tools, then to Internet
Options, and then to the Programs Tab. there will be a
button called Manage Addons.
> This was installed when I started the chat
session with you guys... I guess I will figure out
how to remove it.
Paul > It was likely installed along with the Flash
plugin.
Paul > Customer has closed chat and left the room
Paul > Did you have any additional questions for me
today?
Paul > Thank you for contacting Comcast and have a
great evening.

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